Terms of service

TERMS OF SERVICE
Effective Date: February 10, 2026

  1. Company and contact information
    This website is operated by Mayolux, LLC (“Mayolux,” “we,” “us,” “our”).

Customer support (orders, returns, shipping): snuzzli88@gmail.com
Legal communications (privacy requests, disputes, arbitration opt-out, legal notices): Mayoluxe23@gmail.com
Business address: 1834 W. Lincoln Ave, Unit #K, Anaheim, CA 92801

  1. Acceptance and policies
    By accessing or using our website, or placing an order, you agree to these Terms of Service (the “Terms”). If you do not agree, do not use the website or purchase products.

These Terms incorporate by reference our Privacy Policy, Shipping Policy, and Return and Refund Policy (together, the “Policies”). If there is a conflict between these Terms and a Policy, the Policy controls for that subject matter.

  1. Eligibility
    You must be at least the age of majority in your jurisdiction to use the website or place an order. If you use the website on behalf of an entity, you represent that you have authority to bind that entity to these Terms.

  2. Electronic communications and notices
    By using the website or communicating with us electronically, you consent to receive communications and notices from us electronically (for example by email or by posting on the website), except where a specific form of notice is required by law. Electronic notices satisfy any legal requirement that notices be in writing, to the extent permitted by law.

  3. Changes to these Terms
    We may update these Terms from time to time by posting a revised version on the website. The updated Terms are effective when posted. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms.

  4. Accounts and security
    If you create an account, you are responsible for maintaining the confidentiality of your login credentials and for all activity under your account. Notify us promptly if you believe your account has been accessed without authorization.

We may suspend or terminate accounts, or limit access to the website, to protect you, us, or others, or to prevent fraud or abuse, to the extent permitted by law.

  1. Orders, acceptance, and cancellations
    Product listings are an invitation to order and do not guarantee availability. We may accept, reject, limit, or cancel any order in our discretion, including orders that appear to be placed by resellers, dealers, or distributors, or orders we suspect to be fraudulent, abusive, unauthorized, or in violation of these Terms.

We may request additional information or verification before accepting or shipping an order. If we cancel an order after you have been charged, we will issue a refund to the original payment method.

Order cancellations are only possible before the order is fulfilled or shipped. Once shipped, the order is handled under our Return and Refund Policy.

  1. Pricing, taxes, duties, and payment
    Prices are subject to change at any time. We may correct errors, inaccuracies, or omissions (including in product descriptions, pricing, promotions, offers, shipping charges, transit times, and availability) and may cancel orders affected by such issues, including after you submit an order.

Taxes and international charges: You are responsible for all applicable taxes and government charges associated with your purchase. For international orders, we do not collect import duties, import VAT, or similar destination-country charges at checkout unless explicitly stated. Your shipment may be assessed import duties, VAT, taxes, brokerage, or handling fees by the destination country and collected by the carrier before delivery. These charges are the customer’s responsibility and are not refundable by us, as described in our Return and Refund Policy.

Payments are processed through third-party payment processors. By submitting payment information, you authorize us (and our payment processors) to charge your selected payment method for your order total, including any applicable taxes and shipping charges (if any). We do not store full payment card information.

If your purchase is made in a currency other than USD, your bank or payment provider may apply currency conversion, fees, or timing outside our control.

  1. Shipping, delivery, international shipping, and risk of loss
    Shipping is governed by our Shipping Policy. Any delivery estimates are estimates only and not guarantees.

International shipping and customs: We may offer shipping to multiple countries, but we may not be able to ship to all destinations. We may restrict, suspend, or cancel shipments to certain countries, regions, addresses, persons, entities, or carriers due to legal restrictions, carrier limitations, sanctions, export controls, customs rules, or operational constraints.

You are responsible for providing a complete and accurate shipping address and any required delivery information. You are responsible for complying with applicable import laws and for any import charges assessed by the destination country or carrier, as described in Section 8 and in our Return and Refund Policy.

Customs delays and refusals: International deliveries may be delayed due to customs processing or other events outside our control. If an order is refused, returned to sender, seized, delayed, or deemed undeliverable due to incorrect address information, refusal of delivery, failure to pick up from the carrier, refusal or failure to pay import duties, VAT, taxes, or brokerage fees collected by the carrier, inability to clear customs, or import restrictions in the destination country, the order will be handled under our Return and Refund Policy.

Export controls and sanctions: We may be prohibited from exporting, selling, or delivering products to certain countries, regions, persons, or entities under applicable laws and regulations. By placing an order, you represent that you are not located in, under the control of, or a national or resident of any restricted or sanctioned country or territory, and you are not on any government denied or restricted party list. We may request additional information to verify eligibility to ship and may cancel, refuse, or limit any order we cannot legally fulfill.

Risk of loss: To the extent permitted by law, title and risk of loss pass to you when the goods are delivered to the delivery address you provide, as shown by carrier tracking. However, for consumers in jurisdictions where risk of loss cannot pass until the consumer (or a person designated by the consumer) takes physical possession of the goods, risk of loss passes when the consumer (or designated person) takes physical possession. If you arrange delivery through a carrier not offered by us, risk of loss passes when the goods are handed to that carrier, to the extent permitted by law.

  1. Returns and refunds
    Returns, refunds, restocking fees, deadlines, and remedies are governed by our Return and Refund Policy. The Return and Refund Policy is part of these Terms and is incorporated by reference.

  2. Promotions and discount codes
    Promotions and discount codes are subject to additional terms disclosed at the time of the offer. We may modify or discontinue promotions at any time.

Refunds reflect the amount paid after discounts. If a promotion depends on meeting certain conditions (for example bundle pricing or buy-one-get-one offers), the promotion may be recalculated if you return part of a promotional purchase, consistent with our Return and Refund Policy.

  1. Personal use only and no resale
    Products are offered for personal use. We may refuse, limit, or cancel orders that we reasonably believe are placed for resale or commercial distribution.

  2. Website content and intellectual property
    The website and all content on it (including text, graphics, logos, designs, product names, images, and software) are owned by Mayolux or its licensors and are protected by intellectual property laws.

We grant you a limited, revocable, non-transferable license to access and use the website for your personal, non-commercial use. You may not reproduce, distribute, modify, create derivative works from, publicly display, scrape, or exploit any portion of the website or its content without our prior written permission.

  1. User submissions and feedback
    If you submit ideas, suggestions, reviews, feedback, photos, videos, or other materials (collectively, “Submissions”), you agree that:

  • your Submissions are not confidential

  • you grant us a perpetual, worldwide, royalty-free, irrevocable, sublicensable license to use, reproduce, modify, publish, translate, distribute, and display your Submissions in any medium for any lawful purpose

  • you are responsible for your Submissions and you will not submit anything unlawful, misleading, defamatory, infringing, or otherwise harmful

  1. Prohibited conduct
    You agree not to:

  • use the website for any unlawful purpose

  • violate any applicable law or regulation

  • infringe our intellectual property rights or the rights of others

  • attempt to gain unauthorized access to the website, accounts, or systems

  • interfere with the website’s operation or security (including transmitting malware)

  • scrape, crawl, or use automated means to access the website in a way that imposes an unreasonable burden

  • submit false or misleading information

We may suspend or terminate access to the website for violations of these Terms.

  1. Third-party links and services
    The website may include links to third-party websites or services. We do not control and are not responsible for third-party content, policies, or practices. Your use of any third-party website or service is at your own risk.

  2. DMCA and intellectual property complaints
    If you believe content on our website infringes your intellectual property rights, send a notice to:

Mayolux, LLC, Intellectual Property Agent
Email: Mayoluxe23@gmail.com
Address: 1834 W. Lincoln Ave, Unit #K, Anaheim, CA 92801

Your notice should include:

  • identification of the intellectual property right and the work claimed to have been infringed

  • identification of the infringing material and information reasonably sufficient to locate it

  • your contact information

  • a statement of good faith belief that the use is not authorized

  • a statement under penalty of perjury that the notice is accurate and that you are the rights owner or authorized to act

  • your physical or electronic signature

  1. Disclaimers
    Nothing in these Terms excludes or limits any rights you may have under applicable consumer protection laws. Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

To the maximum extent permitted by law, the website and all products and services offered through it are provided “as is” and “as available.” We do not warrant that the website will be uninterrupted, secure, or error free, or that defects will be corrected. We do not guarantee that product images, colors, materials, or display on your device will be accurate, and product measurements may be approximate.

Some jurisdictions do not allow certain warranty disclaimers. Nothing in these Terms disclaims, waives, or limits any warranty, right, or remedy that cannot be disclaimed, waived, or limited under applicable law.

  1. Limitation of liability
    Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law, including liability for death or personal injury caused by negligence, and liability for fraud or fraudulent misrepresentation.

To the maximum extent permitted by law, Mayolux and its owners, officers, directors, employees, contractors, agents, affiliates, suppliers, and service providers will not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits, revenue, data, or goodwill, arising from or related to your use of the website or purchase or use of products.

To the maximum extent permitted by law, our total liability for any claim arising out of or relating to the website, these Terms, or any order will not exceed the greater of: (a) the amount you paid to Mayolux for the product(s) giving rise to the claim, or (b) $100.

Some jurisdictions do not allow the exclusion or limitation of certain damages or liability. In those jurisdictions, some of the above limitations may not apply.

  1. Indemnification
    To the maximum extent permitted by law, you agree to indemnify, defend, and hold harmless Mayolux and its owners, officers, directors, employees, contractors, agents, affiliates, and service providers from any claim, demand, loss, liability, and expense (including reasonable attorneys’ fees) arising out of or related to your breach of these Terms, your misuse of the website, your Submissions, or your violation of any law or rights of a third party.

  2. Force majeure
    We are not responsible for delays or failures caused by events beyond our reasonable control (for example carrier disruptions, customs delays, natural disasters, labor disputes, power or internet outages, war, terrorism, sanctions, or government actions).

  3. Dispute resolution, arbitration, and class action waiver
    This section is intended to be broadly interpreted and is governed by the Federal Arbitration Act to the maximum extent permitted.

22.1 Informal resolution
Before filing a claim, you agree to contact us at Mayoluxe23@gmail.com and provide a brief written description of the issue and your requested relief. We will attempt to resolve disputes informally within 30 days.

22.2 Agreement to arbitrate; administrator; rules
If we cannot resolve a dispute informally, you and Mayolux agree that any dispute, claim, or controversy arising out of or relating to these Terms, the website, or any purchase will be resolved by binding individual arbitration administered by JAMS.

Except as modified by this Section 22, the arbitration will be administered under the JAMS Streamlined Arbitration Rules and Procedures. If those rules do not apply to a particular dispute, JAMS will administer the arbitration under the JAMS Comprehensive Arbitration Rules and Procedures.

Consumer standards: For disputes involving an individual consumer (as defined by JAMS), the arbitration agreement will be interpreted to comply with, and will incorporate, the JAMS Consumer Arbitration Minimum Standards. If there is a conflict between this Section 22 and the JAMS Consumer Arbitration Minimum Standards, the Minimum Standards will control for consumer disputes.

22.3 Location and hearing format (consumer access)
Arbitration will not be conducted in a location that would preclude a consumer’s access to arbitration. For consumer disputes, unless you and Mayolux agree otherwise, the arbitration will take place in the county where you reside, or by video, telephone, or written submissions if permitted by JAMS and the arbitrator.

22.4 Small claims carve-out
Either party may bring an individual claim in small claims court if it qualifies and remains in small claims court.

22.5 Delegation
The arbitrator has exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation of this arbitration agreement, including any claim that all or part of this arbitration agreement is void or voidable, except where applicable law requires a court to decide a particular issue.

22.6 Fees and costs (consumer disputes)
Fees and costs will be allocated consistent with the applicable JAMS rules and the JAMS Consumer Arbitration Minimum Standards. For consumer disputes initiated by a consumer, the consumer’s total arbitration fees required by JAMS will be capped at the amount set forth in the JAMS Consumer Arbitration Minimum Standards, and Mayolux will pay all other JAMS administrative fees and the arbitrator’s professional fees, consistent with those Minimum Standards.

Attorneys’ fees: Each party is responsible for its own attorneys’ fees unless a statute or other applicable law provides otherwise. This arbitration agreement does not require a consumer to pay the opposing party’s attorneys’ fees or costs solely because the consumer does not prevail, to the extent prohibited by applicable law and consistent with the JAMS Consumer Arbitration Minimum Standards.

22.7 Discovery and written award
The arbitration will allow for the discovery or exchange of non-privileged information relevant to the dispute, consistent with JAMS rules and the JAMS Consumer Arbitration Minimum Standards. The arbitrator will issue a written award that states the disposition of each claim and provides a concise written statement of the essential findings and conclusions on which the award is based.

22.8 Public injunctive relief (California)
Nothing in these Terms waives any right to seek public injunctive relief that cannot be waived under applicable law. If a claim seeks public injunctive relief and applicable law requires that claim to be decided by a court, then that claim will be litigated in court and not arbitrated.

If a dispute includes both (a) claims for individual relief and (b) a claim for public injunctive relief that must proceed in court, the parties agree that the arbitration of the individual claims will proceed first, and the court proceeding will be stayed as to the public injunctive relief claim to the extent permitted by law.

22.9 No class arbitration and class action waiver
To the maximum extent permitted by law:

  • arbitrations will be conducted only on an individual basis

  • the arbitrator may not consolidate more than one person’s claims or preside over any form of class, collective, private attorney general, or representative proceeding

  • you and Mayolux agree that disputes will be brought only in an individual capacity and not as a plaintiff or class member in any purported class, collective, private attorney general, or representative proceeding

If a court determines that the restrictions in this Section 22.9 are unenforceable for a particular claim, then that claim (and only that claim) must be filed in a court of competent jurisdiction and will not proceed in arbitration.

22.10 Mass arbitration procedures
If 75 or more similar demands for arbitration are filed against Mayolux that meet the definition of “Mass Arbitration” under the JAMS Mass Arbitration Procedures and Guidelines, then the parties agree that the JAMS Mass Arbitration Procedures and Guidelines will apply to the administration of those demands, to the extent permitted by law and consistent with the JAMS Consumer Arbitration Minimum Standards.

22.11 Arbitration opt-out
You may opt out of the arbitration agreement in this Section 22 by sending an email to Mayoluxe23@gmail.com within 30 days of the earliest of: (a) your first use of the website, or (b) the date you place an order. Your opt-out notice must include your full name, the email address used on the website, your mailing address, and (if applicable) your order number, and must clearly state that you are opting out of arbitration. Opting out of arbitration does not affect any other part of these Terms.

22.12 International and mandatory consumer-rights carve-out
Some jurisdictions do not permit mandatory arbitration, limitations on class actions, limitations on remedies, or contractual choice of law and forum for consumer disputes. If you are a consumer residing outside the United States, this Section 22 applies only to the extent it is enforceable and does not limit rights that cannot be waived under applicable law.

22.13 Survival
This Section 22 survives termination of these Terms and survives any cancellation, return, refund, or dispute about a purchase.

  1. Governing law and venue; waiver of jury trial
    These Terms are governed by the laws of the State of California, without regard to conflict of law principles, except to the extent federal law applies.

To the extent a dispute is permitted to be filed in court (including claims not subject to arbitration), you and Mayolux agree to exclusive jurisdiction and venue in the state or federal courts located in Los Angeles County, California, and you consent to personal jurisdiction there.

To the maximum extent permitted by law, you and Mayolux waive any right to a jury trial in any court proceeding arising out of or relating to these Terms, the website, or any purchase.

This Section 23 does not limit rights that cannot be waived under applicable law, including mandatory consumer protection laws that may apply in your country of residence.

United Nations Convention on Contracts for the International Sale of Goods: The United Nations Convention on Contracts for the International Sale of Goods (CISG) does not apply to these Terms or any sale of products.

  1. Time limit to bring claims
    To the maximum extent permitted by law, any claim arising out of or relating to these Terms, the website, or any purchase must be brought within one year after the claim arises, otherwise it is permanently barred. This limitation does not apply where prohibited by applicable law.

  2. Termination and survival
    We may suspend or terminate your access to the website at any time for violations of these Terms or to protect the website, our business, or others. Provisions that by their nature should survive termination will survive, including Disclaimers, Limitation of Liability, Indemnification, Dispute Resolution, Governing Law and Venue, and Miscellaneous.

  3. Miscellaneous
    Severability: If any provision of these Terms is held unlawful or unenforceable, that provision will be enforced to the maximum extent permitted, and the remaining provisions will remain in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms will not operate as a waiver.

Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law.

No third-party beneficiaries: These Terms are for the benefit of you and Mayolux only and do not create any third-party beneficiary rights.

Entire agreement: These Terms and the Policies constitute the entire agreement between you and Mayolux regarding your use of the website and purchases through it, and supersede any prior or contemporaneous communications.

Language: These Terms are written in English. If we provide a translation, the English version controls to the extent permitted by law.

  1. Contact
    Customer support (orders, returns, shipping): snuzzli88@gmail.com
    Legal communications (privacy requests, disputes, arbitration opt-out, legal notices): Mayoluxe23@gmail.com
    Business address: 1834 W. Lincoln Ave, Unit #K, Anaheim, CA 92801